Contact Us
We are here to assist businesses with platform navigation, corporate accounts, sponsored advertising, billing, compliance-related queries, and general marketplace support.
Corporate Identification
MerchantSaudagar.com is operated as a B2B e-Commerce marketplace by its parent legal entity.
Registered Office
Our corporate correspondence and official business communications may be directed to the following office.
Merchants Integra Digital
SR09/09, 303, F-5,
Patrakar Nagar,
Patna – 800020,
Bihar, India
Official Communications
Please use the appropriate contact channel for your inquiry so that we can route it to the relevant team.
How We Can Help
Our support channels can assist with the following types of marketplace-related matters.
Platform Support
Assistance with account access, profile management, product listings, inquiries, RFQs and general platform navigation.
Sponsored Advertising
Assistance relating to sponsored advertising subscriptions, advertisement submissions, renewals and account-related advertising queries.
Billing & Payments
Support for billing profiles, invoices, payment records, subscription charges and related commercial documentation.
Compliance & Grievances
Assistance with compliance-related documentation, account concerns, grievances and appropriate escalation requests.
Support Operating Hours
Our regular business support hours are as follows.
Support operations may be closed or operate on a modified schedule on applicable public holidays.
Response & Turnaround
We aim to respond to support requests within reasonable business timelines.
Standard Acknowledgement
We aim to acknowledge email and support requests within 24 business hours.
Complex Requests
Billing, compliance validation, account discrepancies and other complex matters may require additional review. We generally aim to resolve such matters within 48 to 72 business hours, where reasonably possible.
Response and resolution timelines are indicative targets and may vary depending on the nature of the request, supporting documentation required, third-party service dependencies, public holidays, or other circumstances affecting the investigation.
Important Communication Notice
For account, billing or compliance-related requests, please provide sufficient information for us to identify the relevant account or transaction. Do not send passwords, one-time passwords (OTPs), complete payment card numbers, CVV/security codes, or other confidential authentication credentials by email or through public communication channels.
We're here to help your business.
For general business, platform, billing, advertising, compliance or grievance-related inquiries, contact our support team through the official channels provided above.